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Exchanges & Refunds

SRC wants you to have the easiest experience with our products, so we offer free returns and exchanges.

Returns happen. No one likes the hassle of exchanging or asking for a refund. The disappointment of not getting what you want and the inconvenience of having to wait and or go without is frustrating. We will do our best to make things right. 

Please ensure you care for your SRC garment as per manufacturer’s instructions. Failure to do so may void the 100% Money Back Guarantee.

Exchange

If you’d like to exchange for any reason, simply return your product in resalable condition i.e. new, unused with tags attached in the original packing. The product must be received within the following timeframes

  • Within 30 days of purchase for  SRC Recovery garments
  • Within 14 days of purchase for SRC Pregnancy, Restore, Sports, Essential Maternity garments, Relief Heat & Ice Packs, Cake Nursing Bras

Note that due to the intimate nature of the breast pumps and TENS products, these products are not available for “change of mind” refund or exchange.

    We will dispatch exchange items as soon as we have received the original items back.
    Your exchange item will be returned to you FREE OF CHARGE, without incurring additional postage costs.
    Not applicable to Wholesale Orders.

    We are transitioning our website. If your ordered before 11th May 2020, please contact info@srchealth.com for help.

    Refunds

    Not completely satisfied with your purchase? Simply return your product in resalable condition i.e. new, unused with tags attached in the original packing. The product must be received within the following timeframes:

    • 30 days SRC Recovery garments
    • 14 days SRC Pregnancy, Restore, Sports, Nursing, TENS and Essential Maternity garments  and Relief Heat & Ice Packs.

    And we will issue a refund as soon as we have received the original items back using the original payment method. Note that a re-stocking fee may be charged.

    If your purchase was made at one of our stockists, the stockist will assist with your return and the transaction is subject to the policies of the stockist.

    Not applicable to wholesale orders.

    We are transitioning our website. If your ordered before 11th May 2020, please contact info@srchealth.com for help.

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